NICE delivers several Alcatel recording solutions. Each solution is highly reliable, easy to install and economical in use. Each solution uniquely enables organisations to achieve the highest levels of flexibility, quality assurance and liability protection while supporting existing hardware and infrastructure. This document is intended to provide an overview of the NICE Active Recording solution. Recording methods [...]
This document is intended to provide an overview of the requirements for designing the NICE Recording Solutions for Avaya where a CTI integration with AES is used. AES (Application Enablement Services) from Avaya are Call Control possibilities for Devices & Media (DMCC). Download hier de PDF
NICE Recording Solutions NICE Recording Solutions are the industry’s first open and secure recording solutions; designed using industry standards. This industry leading technology is being used by the worlds leading financial institutions, governmental and public safety organizations and contacts centers. By leveraging commercial off the shelf hardware and customer provided network storage devices, this future-proofed solution [...]
NICE delivers several Cisco VoIP recording solutions. Each solution is highly reliable, easy to install and economical in use. Each solution uniquely enables organisations to achieve the highest levels of flexibility, quality assurance and liability protection while supporting existing hardware and infrastructure. This document is intended to provide an overview of the NICE Active IP Recording solution. [...]
NICE delivers several Cisco VoIP recording solutions. Each solution is highly reliable, easy to install and economical in use. Each solution uniquely enables organisations to achieve the highest levels of flexibility, quality assurance and liability protection while supporting existing hardware and infrastructure. This document is intended to provide an overview of the NICE Passive IP Recording solutions. [...]
NICE delivers several Cisco VoIP recording solutions. Each solution is highly reliable, easy to install and economical in use. Each solution uniquely enables organisations to achieve the highest levels of flexibility, quality assurance and liability protection while supporting existing hardware and infrastructure. This document is intended to provide an overview of the NICE Selective Gateway Recording solution [...]
Mitel Mitel is a leading provider of communications solutions for a range of organizations – from the very small, single site offices to the multi-site, large enterprises. Mitel offers customers a broad choice of solutions, from basic business communications to sophisticated unified communications, from pre-packaged to tailored applications, and from an outright capital purchase [...]
Mitel SRC Mitel Secure Recording Connector (SRC) is a software solution that facilitates the recording of Mitel encrypted voice streams by third-party call recording equipment. SRC uses the Mitel Standard Linux (MSL) operating system as its base and is positioned on the LAN between the ICP and the sets to be recorded. It accepts [...]
This document is intended to provide an overview of the requirements for designing the NICE Recording Solutions for the Nortel Meridian Link Services (MLS) CTI integration. The MLS CTI integration enables the NICE Recording solutions to record any IP phone within the Nortel network, without spanning.
Architecture The Etrali Voice Platform (Etradeal) can be recorded with the NICE Recording Solutions. Etrali software version 33 or newer is required, plus a “SIM 709 card” (connected to the SIM 622 box) and a “SIM 622 box” (providing the serial connection). The Recording Solution is connected to the Etrali Voice Platform via one or [...]