Mitel is a leading provider of communications solutions for a range of organizations – from the very small, single site offices to the multi-site, large enterprises. Mitel offers customers a broad choice of solutions, from basic business communications to sophisticated unified communications, from pre-packaged to tailored applications, and from an outright capital purchase to a managed service.

Secure Recording Connector

NICE offers a Recording Solution that can be integrated with the Mitel Secure Recording Connector (SRC). With this integration, the Mitel IP phones that are registered through the 3300IP Server can be recorded, even if encryption is enabled for these IP phones. Advantages of the CyberTech Recording Solution are:

  • Turn-key solution for recording of the Mitel 3300 IP with SCR.
  • Recording from 4 up to 240 channels in one box
  • Easy, completely browser-based user interface: No additional workstation software required.
  • Standard security features such as encryption, audit trails, user management and secure connections.
  • Low costs for maintenance because commercial off-the-shelf hardware equipment is used.

NICE Recording Solutions

NICE Recording Solutions are the first open and secure recording solutions designed to use industry standard hardware and software. This advanced technology is being used by the world’s leading financial institutions, governmental and public safety organisations and contact centres. By taking advantage of commercial off-the-shelf hardware and customer provided network storage devices, this future-proofed solution for the capture, storage, retrieval and playback of voice, radio and data communications provides unsurpassed functionality while reducing a firm’s total cost of ownership. This flexible, multi-media product delivers high quality recordings of traditional or VoIP telephony, data and workstation screens for all applications including verification and compliance, dispute resolution, training and quality monitoring.