NICE delivers several Cisco VoIP recording solutions. Each solution is highly reliable, easy to install and economical in use. Each solution uniquely enables organisations to achieve the highest levels of flexibility, quality assurance and liability protection while supporting existing hardware and infrastructure.

This document is intended to provide an overview of the NICE Passive IP Recording solutions. Other methods for Cisco IP recording offered by NICE are:

  • Selective Gateway Recording: IP recording based on spanning the audio from one or more gateways and receiving the related call information from the Cisco Call Manager.
  • Active IP Recording: Case of IP recording using a JTAPI connection for the conference/silent monitor facility. It is the JTAPI target monitoring that is triggering the recordings.