NICE Recording Solutions are the first open and secure recording solutions designed to use industry standard hardware and software. This advanced technology is being used by the world’s leading financial institutions, governmental and public safety organisations and contact centres. By taking advantage of commercial off-the-shelf hardware and customer provided network storage devices, this future-proofed solution for the capture, storage, retrieval and playback of voice, radio and data communications provides unsurpassed functionality while reducing a firm’s total cost of ownership.
The NICE Recording Solutions can be used as a standalone for single site recording, as a satellite server for distributed recording, and enterprise-wide to meet high availability and resilience requirements. And with an intuitive browser-based interface, all recordings can be securely retrieved and replayed from any location at any time.
Secure storage of data is another compliance-facilitating and, therefore, highly differentiating, capability that CyberTech provides. Characteristics of the NICE portfolio include the highest levels available of resilience through centrally archived recordings into mass storage devices such as EMC Centera. NICE uses the market’s first 256 bit Rijndael AES audio encryption, complemented by MD5 fingerprinting to secure all audio files against unauthorized replay, alteration or editing. To eliminate hardware and software integration issues and meet the strictest IT security policies, NICE solutions are open architecture-based and are based on standard off-the-shelf hardware. Through its open architecture, NICE enables easy integration with telephony systems without costly and disruptive hardware updates that typically increase running costs.
IPC is a leading provider of mission-critical communications solutions to financial services firms worldwide. IPC offers customers a suite of products and enhanced services that includes advanced Voice over Internet Protocol (VoIP) technology, and integrated network and management services. NICE has recording solutions for the IPC Alliance MX™ platform. Integrated compliance and quality recording is available for a single site, as well as for distributed or enterprise wide recording.
On the IPC Alliance MX™ the audio is recorded at the PCM30 trunks via VOX, and stored in the NICE database. The additional CDR information about calls is also stored in the database. Using the NICE application the CDR information is shown, and using this information, calls can easily be selected for replay. Recording for IPC can easily be combined with recording of back-office PBX, all within the same system.